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Summary: The purpose of a retail shop is to sell merchandise. How do you accomplish this goal?Retail Sales Training - Rapport is the Core!
In this workshop, participants are offered exclusive tips and techniques that can be used in the daily interaction with retail customers in order to make a connection and increase sales.
Unlike other training, this workshop uses Montessori-inspired educational principles which effectively translate to your work in the retail store. The instructor uses real-life examples to illustrate the workshop points.
Topics Covered:
• Making the customer feel special
• Developing observation skills
• Asking appropriate questions
• Honing listening skills
• Customizing the experience
• Identifying and accommodating different types of customers
• Handling mistakes
• Making the sale
| 1 Session $36 | SVAS Room L-6 |
| Section: 200304 | Instructor: Pamela Personette |
| Tuesday 6:00 - 8:30 PM | 10/26/10 |
